Effective Date: January 1st 2024

1. Introduction

At PhysioDNA we are committed to protecting the privacy and confidentiality of our patients’ personal and health information. This policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable laws and regulations.
We use Jane Software for our booking, record keeping and billing. Please refer to their policies Security and Trust Page and Privacy Page for more details.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, address, phone number, email address, date of birth, and emergency contact information.
  • Health Information: Medical history, treatment records, assessment results, and other health-related information necessary for your care.
  • Financial Information: Insurance details, payment information, and billing records.

3. How We Use Your Information

Your information may be used for:

  • Providing and managing your treatment.
  • Communicating with you about appointments, treatment plans, and follow-up care.
  • Billing and insurance processing.
  • Improving our services and conducting research.
  • Complying with legal obligations and regulatory requirements.

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Healthcare professionals involved in your care.
  • Insurance companies for billing and claims processing.
  • Regulatory authorities as required by law.
  • Third-party service providers who assist us in operating our clinic, provided they adhere to confidentiality agreements.

5. Safeguarding Your Information

We implement a variety of security measures to protect your personal and health information, including:

  • Secure storage of physical and electronic records.
  • Access controls to limit who can view your information.
  • Regular training for our staff on confidentiality practices.

6. Your Rights

You have the right to:

  • Access and request copies of your health information.
  • Request corrections to any inaccurate or incomplete information.
  • Withdraw consent for the use of your information (with certain exceptions).

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this policy or your privacy rights, please contact us at: