PhysioDNA’s Downtown Toronto, Bloor West Village and Downtown Oakville clinics are committed to providing exceptional physiotherapy services. If you have any questions prior to your appointment or want to make a new one, please refer to this section. The clinic’s staff is here to answer all your questions and provide you with the right advice tailored to your individual needs. For any other queries, feel free to give us a call at 416 594 6889 or contact us via email at clinic@physiodna.com for more information about Toronto, Bloor West Village and Oakville physiotherapy services.
Common questions and answers
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What procedures are in place during COVID?
Here are some of the procedures we have put in place to keep you safe during this time.
- Limited capacity, 15 mins buffer between clients, staggered appointment times & social distancing with private treatment rooms within the clinic
- Healthcare screening for clients and team members
- Heightened cleaning and sanitation procedures
- Mandatory masks for therapists and clients
We’ll be doing all of the above and more to ensure that we keep our clients, team and community safe.
VIRTUAL APPOINTMENTS ARE ALSO STILL AVAILABLE!
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What should I wear to my appointment?
Regular clothing is fine most of the time, however clothing should allow access to the area of concern. For example, if you have a knee problem, it is best to wear shorts or pants that can roll up.
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Do I need a doctor's note?
We do not require a doctor’s note to begin treatment, however your insurance company may need one. We recommend you to check your insurance policy for requirements.
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Are treatments covered by OHIP or other insurances?
Treatments are not covered by OHIP.
An invoice will be provided to submit to your extended health insurance plan. All of our therapists are registered.
We are unable to directly bill WSIB or ODSP. Patients will need to make arrangements to get reimbursed.
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Can you bill my insurance company directly?
Yes, we do have arrangements with major insurance company and offer direct billing.
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What is your cancellation policy?
24 hours notice is required for a cancellation. Cancellations with less than 24 hours notice and no shows/missed appointments are subject to the full appointment fee.
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